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Mobile network provider, Tigo Ghana has shown strong growth in its
data subscriber base, as it continues to drive network investment to
improve and expand on quality and coverage.
According to the latest National Communications Authority (NCA) data
report for August 2014, Tigo recorded an increase of 56,248 to end the
month with a figure of 2,097,558.
Although the company has been investing heavily in building a quality
and resilient network to boost local business and ensure customers get
value for money, it continues to record significant fibre cuts
particularly in the Ashanti and Western regions where there are
several illegal mining activities.
In an interview with myjoyonline, the CEO of Tigo Ghana, Roshi Motman,
admitted although it lost on voice, several measures are being put in
place to ensure customer retention and satisfaction especially
targeting the areas most affected by rampant fibre cuts.
"On the average we record about 51 cable cuts every month between the
Ashanti and Western regions and this is mainly due to the operations
of illegal mine workers and on-going road expansion projects in both
regions.
"Apart from spending millions annually to replace these cables, the
impact on customer and user experience is damaging to say the least,"
she emphasized.
In the third quarter of this year, Tigo completed Mobile Broadband
coverage to over 170 districts across the country, and in 2013 it
invested over US$10 million to improve network coverage in about 750
new communities across the country.
