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MTN, the leading telecommunications company in Ghana has won four
substantial awards at the 2015 Ghana TelecomAwards held at the
Movenpick Ambassador Hotel last night including the coveted Mobile
Operator of the year.
MTN Ghana topped all other telcos in the following categories;Mobile
Operator of the Year, Mobile Money Service of the Year, Customer
Service Company of the Year and Cloud Company of the Year.
Speaking at the Awards ceremony, on winning the Customer Service
Company for the second consecutive time, the Customer Care Executive
of MTN Ghana, Mrs Jemima Kotei-Walsh said "at MTN we believe Service
is the new selling, that's why we pay particular attention to our
customer needs".
She said, a quality service culture is essential in sustaining and
driving the continuous growth for the business and MTN will continue
to pay attention to the things that are critical in improvingcustomer
experience.
She said, the awards demonstrate the huge investments MTN continues to
make in its network and business to ensure unparalleled service
delivery to itsvalued customers across the country.
The Mobile Operator of the year award was in recognition of the
company's consistent and substantial investments in their network
which has been evident in the Mobile operator passing in a sustainable
way all the independent quality of service tests carried out by the
National Communications Authority which measures various call quality
parameters to ascertain the experience our cherished customers receive
on our network.
The National Communications Authority commended MTN for the high
performance of its network.
MTN has the widest 2G coverage across the length and breadth of Ghana
as well as the first telecommunications companyto attain 3G coverage
in 170 district capitals, thus leading the delivery of a bold new
digital world and unparalleled 3G data experience to its subscribers.
The Mobile money service of the year was in recognition of MTN's
sustained and innovative products and drive to ensuring financial
inclusion to the large sections of the unbanked population, as well as
meaningful products designed for SME's to facilitate the drive towards
the achievement of a cashless society.
Mrs Kotei-Walsh dedicated the awards to all MTN customers.
The Ghana Telecom Award is organized by Mobile World Ghana to reward
and recognize not only the products and diverse innovations that keep
the ICT sector exciting, but also companies and people who make the
industry great.
It is also held to celebrate tremendous success stories of the ICT
sector achievements in improving the socio-economic development of
Ghana."
Credit: Myjoyonline.com
